J. R. Regas                                                                                   

E-Mail Address: daboysrback@gmail.com  

3830 Old Denton Rd. #285, Carrollton, TX 75007   

469-363-2176

        

Objective

 

An extremely detailed individual with a strong analytical mind along with excellent communication skills seeking a challenging position which would match both my years of experience and problem solving skills as well as provide opportunities for advancement.

 

SKILLS

 

• Technical Support / Help Desk Call Center Experience

 

• Exceptional Customer Service Experience in various environments

 

• Inventory Control and Account Reconciliation Experience

 

• Both A/P and A/R Experience

                                                                                               

SUPPORTED SOFTWARE

 

MS Windows, MS Office Programs, Internet Explorer, Mozilla Firefox, Google Chrome, IBM AS/400, Adobe Acrobat, Ami-Pro, BPICS, Corel WordPerfect, Gimp, Kronos, Lotus 123, Lotus Notes, OpenOffice, PDM, POS, SCMS, VideoLAN VLC, WinZip, Works Suite Applications, as well as others.

 

 

EMPLOYMENT HISTORY

 

Samsung Telecommunications America, Plano, TX                               4 Years             

Technical Writer                                                                                                                             

• Created standard & advanced FAQs for carrier’s cell phones, including PDA’s & Smart Phones
• Proofread and verified user guide manuals and reported errors and oversights
• Provided level 3 technical support, via email, for all cell phones including Windows Mobile

 

Stream International-Technical Support Call Center, Carrollton, TX              4 Years

Help Desk Tech Lead

• Provided senior technical support for lower level technicians, successfully resolved all escalations
• Performed technical support for all Microsoft Windows versions and all Office programs
• Reviewed employees recorded performances as well as weekly call coaching
• Allocated up to 120 employees to various contracts in order to optimize daily operations

 

CompUSA-Corporate Headquarters, Dallas, TX              2 Years

Accounts Payable Analyst

• Performed all A/P functions for IBM account, daily reconciliation of monthly statements
• Reduced the annual settlement amount from 3.5 million to less than 1 million

 

Omniflight Helicopters, Addison, TX              2 Years

Inventory Control Analyst

• Allocated and expedited mechanical parts for ambulance helicopters
• Provided nationwide service support in a 24/7 rotating on-call environment             
• Reconciled inventory variances locally and at external locations

 

Datagraphix, Dallas, TX                                                                                                                              5 Years

Logistics Specialist

• Provided nationwide service support in a 24/7 rotating on-call environment
• Reconciled inventory variances locally and at external locations
• Allocated and expedited mechanical parts
• Assisted in setting up a new distribution center near Chicago, IL

 

Education

 

Texas Tech University-Lubbock, TX                                          Major-Business Administration

Drury College-Springfield, MO                                                        Major-Business Administration

University of North Texas-Denton, TX                                          Major-Business Administration

 

Desired Salary/Wage:	14.00 - 18.00 USD hr
Current Career Level:	Experienced (Non-Manager)
Years of relevant work experience:	10+ to 15 Years
Date of Availability:	Within 2 weeks
Work Status:	US - I am authorized to work in this country for any employer.
Active Security Clearance:	None
US Military Service:

Target Job: Target Job Title: CSR, Help Desk, Technical Writer Desired Job Type: Employee Desired Status: Full-Time

Target Company: Company Size: Industry: Manufacturing - Other Internet Services Telecommunications Services Banking Computer Software Business Services - Other Computer/IT Services Financial Services Medical Devices and Supplies Other/Not Classified Occupation: Customer Support/Client Care ·         Call Center ·         General/Other: Customer Support/Client Care ·         Technical Customer Service Editorial/Writing ·         Documentation/Technical Writing ·         Editing & Proofreading

Target Locations: Selected Locations: US-TX-Dallas US-TX-Fort Worth Relocate: No Willingness to travel: No Travel Required